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Convention Concierge Program

We take care of your guests - so you can focus on the event.

Inspired Concierge Group’s Chicago Convention Concierge Program enhances the convention and group travel experience with five-star, end-to-end service designed to support both event organizers and their guests.

 

While planners focus on flawless execution, our dedicated concierge team manages every attendee detail - from curated itineraries and dining to entertainment, transportation, and wellness experiences.

 

We create seamless, memorable moments that elevate satisfaction, extend stays, and strengthen your brand’s reputation.

Who It's For

Why It Matters

  • Hospitality companies seeking to add a premium, differentiating service for group and convention clients.

  • Sales, Group, and Convention Managers who want to add value to planners without increasing internal workload.

  • Convention Planners who want to offer attendees a more connected, effortless, and memorable Chicago experience.

Program Highlights

In a city as vibrant as Chicago, convention guests expect more than just a great convention - they want great city experiences.

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Our program:

  • Helps hospitality organizations win and retain more convention business.

  • Gives planners a stress-free, turnkey attendee support system.

  • Keeps internal sales and logistics teams focused on operations.

  • Increases guest satisfaction scores and repeat bookings.

Concierge-Level Support for Every Group

From mid-size corporate meetings to large conventions, every attendee gains access to our virtual concierge team, available from pre-registration through post-departure.

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Seamless Integration with Your Company

We partner directly with your sales, group, and convention services teams to align our concierge offerings with each event’s profile and goals.

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Full-Service Experience Planning

We curate and manage:

  • Pre- and post-visit itineraries

  • Off-hour sightseeing and family experiences

  • Group dining and entertainment reservations

  • Spouse programs and wellness activities

  • Transportation coordination (airport, group, sightseeing)

  • Cultural, sports, and nightlife recommendations

  • Lake and river excursions

  • Golf and spa bookings

  • Custom requests as needed

How It Works

  • We attend your pre-convention meeting with all parties involved in the planning of the event.

  • We customize the concierge program based on the group’s needs, demographics, and schedule.

  • We provide attendees with direct access (via QR code, event app, or link) to our concierge team.

  • We deliver ongoing attende support - from pre-arrival questions to last-minute requests during the event.

  • We provide post-event follow-up itineraries and support for extended stays or future visits.

Eliminating Stress for Convention Planners 

  • Planning a convention is complex - managing travel, attendee questions, and off-site experiences shouldn’t be.

  • Our program becomes the planner’s behind-the-scenes partner, ensuring every detail beyond the convention floor is handled smoothly.

Here's How We Help: 

  • Reduce Information Overload: We handle hundreds of individual attendee questions, freeing planners from repetitive inquiries.

  • Centralized Communication: Attendees get one trusted point of contact for all local logistics, reducing planner coordination time.

  • Expert Local Insight: Our Chicago-based concierges provide insider access to dining, attractions, and transportation — ensuring attendees are impressed and planners look like heroes.

  • Last-Minute Flexibility: Whether the convention executive needs a private dinner reservation or a spouse wants a same-day tour, we manage it quickly and discreetly.

  • Professional Representation: We act as an extension of the planner’s team, maintaining consistent communication and brand presentation.​

Pricing and Partnership
 

  • Cost: Based on group size or attendee count

  • Structure: Easily built into registration fees or hotel package pricing

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